Your images and files can be transferred to Elevate Printing using a variety of ways.
| Method: | Restrictions: | Notes: | |
| Direct FTP transfer | Need FTP Client Installed | Preferred Method | |
| File must be less than 5 Megabyte | |||
| Mail a CD or DVD | None | Good for users with slow internet connections. Can delay order. | |
| Web Based Transfer | File must be less than 100 Megabyte |
Elevate Printing's Direct FTP:
FTP Instructions will be sent with your order confirmation, including your username and password to access our FTP site. If you did not receive an order confirmation after completing an order, please contact us immediately at info@elevateprinting.com or at 888.993.5382.
Our FTP server is secure and your data will be protected with the utmost care. We delete files from the FTP server immediately after we prepare them for print. All of our FTP server logins are “Write Only”, meaning no one besides Elevate Printing staff can download or view your images. Even you will not be able to download them once you have them uploaded for security purposes.
Familiar with FTP?
Go ahead and send the files using the login we provided in your order confirmation email.
Don’t know how to use FTP?
FTP stands for File Transfer Protocol and is a method for sending files over the Internet. Much like web browsers allow you to access the World Wide Web, FTP clients allow you to download and upload information from FTP sites.
Follow these ten simple steps to upload your file via FTP:
- 1) Choose your operating system below and download a free FTP Client.
- Windows: FTP Commander - http://www.ftpcommander.com/ or Filezilla - http://filezilla-project.org/
Mac OS X: Cyberduck – http://cyberduck.ch/
Linux: Kasablanca - http://kasablanca.berlios.de/download.html More info at http://kasablanca.berlios.de/ - 2) Install the client as described in the documentation included in the download. Double click on the downloaded program to initiate install on Windows and Mac.
- 3) Restart your computer if prompted to.
- 4) Open the FTP client once it is fully installed.
- 5) Connect to Elevate Printing’s FTP using the login information sent in your order’s email.
- 6) Once you are connected, open the /incoming/ folder in the FTP Client.
- 7) Create a new folder using your order number.
- 8) Compress your image into a .ZIP folder.
- Windows XP and Newer: Right click on your image – select Send To – Compressed (zipped) Folder.
- Older Windows: Download and use 7-Zip. http://www.7-zip.org/download.html
- Mac OS X: Ctrl+Click on your image – select Compress “Filename.pdf”.
- 9) Drag your compressed folder onto the Folder you created on the FTP (“Named your order number”) and it will begin to transfer your file to us. Be patient, this can take some time.
- 10) You are now finished. Email us at info@elevateprinting.com with any issues or questions.
Email:
Send an email to info@elevateprinting.com with the image as an Attachment, not in the body of the email. The title of your email should include your order number and read:
“Image for Order Number#12345”
We will reply when we have successfully received your email and image.
Mail a CD or DVD:
If you prefer to mail us a CD or DVD, please send it to our mailing address listed in your order confirmation. If you didn’t receive an order confirmation email after completing an order, please contact us immediately at info@elevateprinting.com or at 888.993.5382.
Please burn the CD or DVD with the image in the proper format and label the CD with your name and your order number. Ship your CD or DVD inside a case in a protected envelope or package. Elevate Printing is not responsible for lost mail or packages. We will contact you when we receive your shipment successfully. Please let us know if you would like the CD or DVD back with your order or it will be discarded.
Web Based Transfer:
Instructions will be posted on using www.yousendit.com by creating a free account.